If Maximo isn’t delivering what you expected, the fix rarely starts with the software. It starts with four fundamentals most programs skip or underinvest in.
Start here — in this order.
Validate the asset hierarchy. Is it accurate? Does it reflect how the plant or facility is actually structured? If assets are classified inconsistently across sites, maintenance history is fragmented and reporting is misleading before anyone runs a single query. Weak hierarchy integrity undermines every performance metric built on top of it.
Standardize work order closeout. Define what’s required at closeout — failure codes, labor, downtime, completion notes — and make it non-negotiable. This is where closeout quality is either created or lost, and it has a direct impact on failure data quality downstream.
Establish governance. Monthly data quality reviews. Quarterly PM strategy refreshes. Clear ownership of standards through data standard enforcement. Governance is what keeps Maximo valuable after the implementation team is gone — without it, data drift sets in and the program quietly loses ground.
Build reporting that drives decisions, not dashboards. A dashboard that no one acts on isn’t reporting. Know what decisions need to be made, and build the KPIs and reports that inform them. Data confidence is what separates a report leadership acts on from one they quietly ignore.
None of this is complicated. All of it requires work management discipline. That’s the work.